Support

Help when you need it.

Every Simpli-Fi Cloud product includes free email support. In PPM Service Contracts you can also raise a ticket from inside the app or work through the help documentation.

Separately, we offer optional paid onboarding and data-import services for PPM Service Contracts, for customers who would rather not set it up themselves.

What's included Paid PPM onboarding

Included at no cost

  • Email support, answered by people who know the product
  • In-app ticket support in PPM, without leaving what you were doing
  • Help documentation inside PPM
  • The full PPM training series, free to watch any time

Included as standard

Support is free, with every product.

Email support is included with every Simpli-Fi Cloud product. PPM Service Contracts also includes in-app ticket support and help documentation. There is no support tier to buy and no ticket allowance to run out of.

Email support

Write to us and you reach someone who actually works on the product. No first-line script, no ticket bouncing between departments.

support@simpli-fi.cloud

In-app tickets (PPM)

Raise a ticket from inside PPM, without stopping what you were doing. We can see the context, so you do not have to explain it twice.

In PPM Service Contracts

Help documentation (PPM)

PPM includes help documentation for its contract and maintenance workflows. Search it from inside the app.

In PPM Service Contracts

Free training · PPM Service Contracts

Essential Training

An eight-part series taking PPM from first setup through to automated reminders. Free to watch, no account needed — use the parts to work through the setup at your own pace.

  1. 1. Configure Essential Settings 5:55 (opens YouTube in a new tab)
  2. 2. Create a Planned Maintenance Contract 7:04 (opens YouTube in a new tab)
  3. 3. Add Assets and Service Schedules 2:46 (opens YouTube in a new tab)
  4. 4. Forecast Monthly Service Workload 3:05 (opens YouTube in a new tab)
  5. 5. Renew Contracts and Generate Service Jobs 4:19 (opens YouTube in a new tab)
  6. 6. Set Up Customer Portal Access 3:09 (opens YouTube in a new tab)
  7. 7. Send PDF Contracts for Online Signature 4:51 (opens YouTube in a new tab)
  8. 8. Automate Contract Renewal and Visit Reminder Emails 2:52 (Automation extension) (opens YouTube in a new tab)
Watch the series on YouTube (opens in a new tab)
PPM Service Contracts Optional paid services · this app only

Would you rather we set it up?

Everything below is optional and applies to PPM Service Contracts only. You can use the included support and training to set up your account yourself. These are for people who would rather hand the setup over, or want a second pair of eyes before going live.

Most guided

Premium Onboarding

For businesses that want guided help getting PPM set up around the way they actually work.

£495

Includes up to 6 hours of guided setup and support.

  • Initial setup session
  • Configuration support
  • Review session and follow-up help
  • Contract, schedule and workflow guidance
  • Import Review included
Book onboarding
Self-setup

Self-Setup Sense Check

Set PPM up yourself? We'll review it with you before you go live.

£65

A practical review for customers who want reassurance.

  • Walk us through your setup
  • Review contracts and planned maintenance process
  • Highlight anything that may cause confusion later
  • Suggest small improvements where useful
Request a sense check
Focused help

1-to-1 Support

For specific setup questions, workflow advice, screen-sharing or walking through a particular part of PPM.

£85 / hour

Discounted bundles are available.

  • 3-hour bundle: £225
  • 5-hour bundle: £350
  • Best for practical help after setup has started
  • Separate from standard product support
Book 1-to-1 support

Already set up? Let's check it over together.

The Self-Setup Sense Check is designed for customers who have configured PPM themselves and would like a second pair of eyes before using it fully across the business.

It is not a full onboarding session — just a practical review to confirm you are on the right track and help avoid small setup issues becoming bigger problems later.

Request a sense check
Premium OnboardingHelp me set this up properly from the start.
£495
Self-Setup Sense CheckI've set it up myself, but I'd like someone to check it.
£65
1-to-1 SupportI need focused help with a specific setup or workflow question.
£85/hr
PPM Service Contracts Optional paid services · this app only

Bring your existing contracts into PPM.

If you already manage your planned maintenance contracts in spreadsheets or another system, we can help you prepare and import that data into PPM.

First step

Import Review

We review your spreadsheet and confirm whether it is suitable for import, what changes are needed, and how the data should be structured.

£65

Included as part of Premium Onboarding.

Request import review
Clean data

Assisted Import

For clean or mostly clean spreadsheets. Includes review of one spreadsheet, mapping your columns to the PPM import format, light formatting guidance, assisted import and a post-import check.

From £195

Best when the spreadsheet is already in reasonable shape.

Request assisted import
Complex data

Data clean-up & import

For more complex spreadsheets, multiple files, inconsistent layouts, missing fields, duplicate entries, or data that needs more substantial preparation before import.

From £395

Reviewed and quoted before work begins.

Request import quote

Where the data requires significant correction, restructuring or manual interpretation, we will review it first and confirm the cost before carrying out the work.

Not sure which option you need?

Tell us where you are with your PPM setup and we'll point you towards the most suitable support option.

Contact support

support@simpli-fi.cloud