General field service platforms are often built around broader workflows. When planned preventive maintenance is your core business, you need dedicated tooling — contract management, full asset tracking, compliance certificates, and automated scheduling built specifically for recurring maintenance. That's exactly what PPM is designed for.
General field service platforms are often built around broader workflows. Planned maintenance introduces a specific set of requirements that call for dedicated tooling.
PPM is built as a native ServiceM8 addon — deep integration with your existing clients, sites, jobs, and staff from day one. This is how PPM was designed to work, not adapted after the fact.
Businesses maintaining complex equipment — boilers, fire systems, lifts — need full asset records with serial numbers, warranty dates, service histories, and compliance data per asset. PPM is built for this.
Gas safety, F-Gas, EICR, fire risk assessments — compliance certificates, expiry tracking, and audit documentation add complexity that general field service tools may not fully support.
PPM generates ServiceM8 jobs directly from due maintenance visits — appearing on your dispatch board ready to schedule. This level of integration is what purpose-built means in practice.
Every feature in PPM is designed specifically for planned preventive maintenance businesses.
Built on ServiceM8 — one of the most established field service platforms in the UK and Australia. PPM inherits a proven, mature foundation used by thousands of tradespeople.
Record every piece of equipment with manufacturer, model, serial number, installation date, warranty details, and custom fields. Link assets to schedules and compliance certificates.
Track gas safety certificates, EICRs, F-Gas records, fire risk assessments, and any custom certificate type. Upload documents, set expiry dates, and get automated reminders before they lapse.
Give clients a branded online portal to view their contracts, upcoming service visits, equipment registers, and compliance certificates — building trust and reducing admin calls.
Visualise your upcoming maintenance workload by week, month, and quarter. Spot bottlenecks before they happen and plan engineer capacity around peak periods.
Send automated email or SMS reminders to customers before their service visits are due. Reduce no-shows, improve customer satisfaction, and remove manual chasing from your workflow.
A feature-by-feature comparison for planned maintenance businesses.
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General field service platforms are designed to handle a wide range of job types across many industries. Purpose-built planned maintenance software — like PPM Service Contracts — adds dedicated contract management, multi-frequency recurring schedules, a full asset registry, compliance certificate tracking, a customer portal, and automated visit reminders. For businesses where PPM is a core revenue stream, having all of this in one place reduces admin and improves service delivery.
PPM includes built-in compliance certificate tracking with expiry reminders, document uploads per asset, and a complete audit trail. You can track gas safety certificates, EICRs, F-Gas records, fire risk assessments, and any custom certificate type — all linked to the relevant asset and client contract. Automated reminders alert you before certificates lapse, removing the need for manual chasing or separate spreadsheets.
Yes. PPM includes a branded customer portal where clients can log in to view their active contracts, upcoming service visits, equipment registers, and compliance certificates. This gives customers visibility into their maintenance programme and reduces inbound admin calls — without any extra setup on your part.
PPM costs £17.99/month flat — with no per-user or per-tech fees. Many field service platforms use per-user pricing, which means costs grow as your team expands. PPM's flat pricing means your costs stay predictable as you scale, and everything is included in a single plan with a 30-day free trial.
PPM Service Contracts is built specifically for ServiceM8 users running planned preventive maintenance — with full asset tracking, compliance certificate management, a customer portal, and automated visit reminders, all at a flat £17.99/month.